All returns must be authorised by Industrial
Water Equipment Limited wether for credit, warranty
replacement or repair.
Items returned for credit may be subject to a 20
percent (20%) restocking charge.
Please contact our Customer Service Department
for a Returned Goods Authorisation 01629 55839
No credit will be issued or allowed until Industrial
Water Equipment Limited has had sufficient time
to inspect the product and determine corrective
Returns must be made within 30 days of Delivery
and product must be in original packaging with all
manuals and instructions.
Products returned for repair will be evaluated
by Quality Control. Estimated cost for repair will
be submitted to customer for approval. If accepted,
all evaluation costs will be credited towards entire
repair. Non-repaired products can be returned at
customer’s cost. Freight must be prepaid on
goods returned to Industrial Water Equipment Limited
by the customer. To insure you receive credit, you
must include with each return:
Your Original order number and consignment number
Enclose your name, telephone number, company
name, address and reason for the return.
Goods Acceptable for Full Credit or Replacement:
Products not supplied in accordance with your
Products that are defective at the time you
Products still under Industrial Water Equipment
Limited standard warranty.
Goods Not Acceptable for Full Credit:
Products that are specialised or customised.
Products that are used.
Products that are outdated, shelf-worn and therefore
unsuitable for return to stock and resale as new.
Products beyond Industrial Water Equipment Limiteds
standard warranty term.
Goods Not Acceptable for Replacement:
Products that have been modified or personalized
by the user.
Products that have been damaged by the user.
Products beyond standard Industrial Water Equipment
Limiteds warranty terms.